FAQs
All Flora products are mastefully handcrafted by our expert tailors in our boutique in Florence. Each one of our garments is painstakingly cared for to assure the utmost quality and meet your expectations. You can book a visit to our boutique to see and touch for yourself, we'll be glad to meet you!
For our silk garments we recommend dry cleaning or careful handwashing in cold water. Do not machine wash or tumble dry. Cotton and jersey garments can be machine washed in cold water.
Don't worry, we can realize another one! To help you with your request please contact us at: customerservice@floralastraioli.com or +393665420887
Unfortunately it's not possible to modify or cancel orders once they have been processed. However, you can always contact us at: customerservice@floralastraioli.com or +393665420887 and we'll try and help.
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Yes, all our orders are shipped with a tracking number. Please make sure to include a telephone number in your shipping address so the delivery company can contact you.
Yes, it is possible. Items must be returned un-used and in their original packaging within of 7 days upon delivery. Please be sure to contact us before returning so we can help you in the process. More info listed here: Shipping & Returns
Yes, contact us through our Shop Assistance and explain your needs. We may ask you pictures to evaluate if the repair or modification is possible and its costs. Contact us before sending us any item.